FAQ ( Frequently Asked Question )

What Are The Delivery Charges For Orders In Smartika Online Shop?

We Offer FREE Delivery For Orders Above Ksh. 7,000.

Which Payment Methods Are Accepted In The Online Shop?

We Accept Lipa na M-pesa, Airtel Money, Telkom T-Kash, Direct Bank Transfer and Paypal. We’ll Be Adding Visa/Mastercard Payment Soon.

How Long Will Delivery Take?

Deliveries Within Nairobi Take Between 2 – 4 Hours. Deliveries Outside Nairobi Are Done Via G4S Service. This Takes Upto 24Hours, Standard G4S Delivery Time Frame.

How Secure Is Shopping In The Online Shop? Is My Data Protected?

We Use Let’s Encrypt Security Systems To Protect Our Customers. Your Data Is Safe With Us.

What Exactly Happens After Ordering?

You Will Receive a Call From Us To Confirm The Time and Location of Delivery.

Do I Receive an Invoice For My Order?

Yes, As Soon as You Place an Order, We Will Send You an Invoice To Your Email. It Should Be In Your Inbox Within a Few Seconds.

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